Non-Returnable and Refundable Items

Non special order tubs are returnable up to 15 days (with a 35% restocking fee) from original purchase and must be packaged and banded in the original container and fixed to a pallet. Returned items will be return shipped at the customer’s expense. Special order items are not returnable unless damage occurs in transit or due to manufacturers warranty obligations.

 

Items that involve custom work or painting at the time of sale are not returnable.

Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts.

Items that have markings, scratches, plumber's putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.


General Guidelines

If items are returned because of manufacturers defect or damage from transit, items must be packed in the original packaging, banded appropriately, and must show no sign of installation

 If damage occurs in transit the shipment should be refused immediately and not signed for by consignee. Consignee is responsible for any damage to shipment after signing

 

Shipping and Restocking Fees

Shipping and handling charges are non-refundable. Any returns not due to manufacture defect or freight damage are subject to a 35 percent restocking fee.