Customer Service

At Bathtubs Plus we are pleased offer Free Ground Shipping to the contiguous United State on order over $75.00. Orders under $75.00 will be charged a flat rate or $5.99 per order.

 

Shipping Times: Most products ship out within 3 to 7 business days, certain items are partially or fully custom made and may take up to 4 weeks to ship.  These include: Wesaunard products. If you need an item delivered by a certain date, we recommend you consider a faster shipping method. To get a quote on next day or second day air email us at: service@bathtubsplus.com. Orders which have been prepared for shipment cannot be cancelled.

 

Inventory & Pricing Errors: We do our very best to keep stock and inventory updates and pricing current and accurate. If you order a tub that is out of stock or back ordered, we will let you know as quickly as possible. If you have questions about the stock status of a product please email us at: service@bathtubsplus.com

 

Delivery Instructions: In order to ensure secure delivery of your bathtub, please follow these instructions:

 

Please be sure to include a daytime and an alternate phone number when you place the order so the freight company can coordinate a convenient delivery time with you. We cannot leave your tub at the delivery location without a signature, so being able to reach you and coordinate the delivery is very important.

 

Please give us a heads up before the delivery if there are obstructions such as small driveways, gates, fences or anything else which may prevent the delivery truck from reaching the delivery location. If the freight truck cannot reach the delivery location for any reason, we may ask you for another address to deliver it to.

 

Larger items are delivered curbside. Upgraded services such as white glove or inside delivery are available at an additional cost. For questions regarding this or for a quote on the additional costs, please email us prior to ordering at: service@bathtubsplus.com

 

Your signature is required for delivery.

 

Please inspect your order and its packaging before the delivery driver leaves and make a note on the delivery receipt if you find any damage. If the damage is severe, you can refuse to accept the package.

We know that your privacy is important to you. Here at Bathtubs Plus we take your concerns seriously and are committed to do everything we can to protect your privacy and security.

 

Bathtubs Plus may change this policy from time to time as new products, technology or other factors come into play by updating this page. This policy is effective from May 28, 2015.

Most online purchases include the processing of a credit card, debit or a paypal account. To process your order there is some personal information which we will need to collect, such as your full name, credit or debit card information, such as your name, billing address, card number, email address, verification number and phone numbers.

 

In the event of email correspondence between you and our customer service or sales department, the contents of the emails may be kept for record keeping purposes, training purposes, or later reference.

 

Information you provide us during the ordering process is for several purposes. The first being to process your order and get the product to the location you desire and process payment. We also use this information for our our internal record keeping. We may also use feedback from you or information you provide to further improve our products and services.

 

Unless you specify otherwise, we may periodically send you promotional emails or newsletters with information about new products, discounts, special offers or other information you may find helpful or interesting via the email address you provided. If you would prefer not to receive promotional emails, please email us at service@bathtubsplus.com and we will remove you from our list.

To help us improve our site and your buying experience, we occasionally will use cookies, a small file, which when added to your hard drive helps us to analyze the use of our website and lets us know which pages are visited, most helpful, etc. The end goal is enable us to remember your preferences and which pages or products you are most interested in. Most web browsers have a setting you can adjust to either accept cookies automatically or give you the option each time a website wants to leave a cookie. Cookies do not give us access to other data or information on your computer.

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

Personally Identifiable Information collected by Bathtubsplus.com is securely stored and is not accessible to third parties or employees of American Lighting Network except for use as indicated above.

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at service@bathtubsplus.com

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.

Bathtubsplus.com uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

AfterMarketAutoCenter.com has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at service@bathtubsplus.com

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting . However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Bathtubsplus.com may contain links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

At Bathtubsplus.com we will always be seeking to create the perfect shopping experience. If you are not satisfied with an item you have purchased from us, we will gladly exchange it, or give you a refund, minus our shipping costs*. If you would like to cancel an order you may do so within 1 day of purchase, orders which have been processed and prepared for shipment cannot be cancelled.

 

There can be no refunds on customized products, unless they are defective or damaged.

 

*See below for conditions*.

Items to be returned must be in new, in original packaging, unassembled and unmodified condition. They must be in the manufacturer’s packaging, containing all original documentation, instructions, attached tags, etc. Some sale and clearance items are “final sale” and cannot be returned. These items will be clearly identified on the site. Gift cards and gift certificates are also non refundable.

If you are for any reason dissatisfied with a product, or a product is defective, you have thirty (30) days from receipt to return or exchange the item(s). If you receive an incorrect item on your order you have 5 days from receipt to contact us and initiate an exchange.

Please inspect your order and its packaging before the delivery driver leaves and make a note on the delivery receipt if you find any damage. If the damage is severe, you can refuse to accept the package. If, upon receipt of your order, you notice the packaging is damaged, please note this on the receipt by writing “slight damage” when you sign for the package. If the package appears to be significantly damaged, you may refuse delivery.

 

If, after you have accepted and signed for a package, you see that it is either damaged, or missing part, notify us immediately. Our carriers give us a 24 hour window in which to report shipping related damages. Damage claims made 24 hours after delivery may not be processed. We will have these items replaced for you free of charge. Please email us an image of the outside of the box or crate showing the shipping label and an an image of the damaged area. For smaller items a shipping label may be emailed to you. In this instance, you will need to place the label on the original sealed package, and cover the label with clear shipping tape, and drop off the package at the carriers hub.

 

All returns must have a RA#. Call us to receive your RA# prior to shipping your return. The RA# must be written on your original receipt and returned with your package. Write the RA# on the outside of your package. We cannot process returns or exchanges that do not have a RA#. Most returns are sent directly to the manufacturers. A RA# ensures your return will be accepted and processed. We are happy to assist you through every step of your return and exchange.

Bathtubsplus.com will cover the cost of your shipping if the error is on our part; we sent the wrong item, or the item was damaged in transit.

 

For all other returns and exchanges, all shipping costs are non-refundable. For items purchased under a “free shipping” promotion, the costs of the outbound shipping will be deducted from your refund.

 

A restocking fee of between 15% and 25% will be deducted from the refunds on any return or exchanges. The only exception being that item was damaged during transit, or there was some error on our part. An order that has already been shipped cannot be canceled. If you refused to accept an order, our standard return policy will apply, and the cost of round trip shipping and the restocking fee will be applied to your refund.

 

Bathtubsplus.com as well as our manufacturers, refuses to accept any returns or exchanges sent COD. The customer is responsible for the shipping of any return or exchange to the manufacturer. Again, the exception being that if your return or exchange is due to an error on our part (in the case of a damaged or incorrect item), you will be refunded the cost of shipping.

 

It is vital to the return process that customers ship their items using a carrier that offers insurance, and provides a tracking number and receipt, such as UPS and Fedex. To validate that a return has been shipped, please keep your receipt. Items sent for returns and exchanges are the property of the customer. Bathtubsplus.com is not responsible for any loss or damage that occurs during the exchange and return process.

It may take up to four (4) weeks for a return to be processed. If your refund or return does not arrive within that time frame, please call us so that we can check on the status of your return.

 

We cannot process returns or exchanges for items which have been discontinued by the manufacturer.

 

To make a request for a return please email us at: service@bathtubsplus.com

We accept Paypal, Credit card, personal check and money order for payment. Orders typically ship out within 3 to 7 business days of purchase. During this period of time products are gathered and prepared for shipment. All payments are charged during the order processing period except for personal checks which may be held for a week prior to processing the order. Orders which have already been processed cannot be cancelled.

Every attempt is made to maintain accurate stock information. But from time to time an item may be temporarily out of stock or discontinued. If for any reason a product is discontinued we will notify you by email and offer an exchange or full refund. If the product is out of stock and coming back in stock within a up to 6 weeks, we will notify you of the day when item is expected to ship. If you have any questions about this please email us at: service@bathtubsplus.com

Welcome to our online store! BATHTUBS PLUS provides our service to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

When you visit BATHTUBS PLUS or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of BATHTUBS PLUS or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Bathtubs Plus, with copyright authorship for this collection by BATHTUBS PLUS, and protected by international copyright laws.

Bathtubs Plus's trademarks and trade dress may not be used in connection with any product or service that is not BATHTUBS PLUS'S, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits BATHTUBS PLUS. All other trademarks not owned by BATHTUBS PLUS or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Bathtubs Plus or its subsidiaries.

BATHTUBS PLUS grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of BATHTUBS PLUS. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BATHTUBS PLUS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BATHTUBS PLUS and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing BATHTUBS PLUS' name or trademarks without the express written consent of BATHTUBS PLUS. Any unauthorized use terminates the permission or license granted by BATHTUBS PLUS. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of BATHTUBS PLUS so long as the link does not portray BATHTUBS PLUS, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any BATHTUBS PLUS logo or other proprietary graphic or trademark as part of the link without express written permission.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. BATHTUBS PLUS and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. BATHTUBS PLUS reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant BATHTUBS PLUS and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant BATHTUBS PLUS and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify BATHTUBS PLUS or its associates for all claims resulting from content you supply. BATHTUBS PLUS has the right but not the obligation to monitor and edit or remove any activity or content. BATHTUBS PLUS takes no responsibility and assumes no liability for any content posted by you or any third party.

All items purchased from BATHTUBS PLUS are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

BATHTUBS PLUS and its associates attempt to be as accurate as possible. However, BATHTUBS PLUS does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by BATHTUBS PLUS itself is not as described, your sole remedy is to return it in unused condition.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY BATHTUBS PLUS ON AN "AS IS" AND "AS AVAILABLE" BASIS. BATHTUBS PLUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BATHTUBS PLUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BATHTUBS PLUS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM BATHTUBS PLUS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BATHTUBS PLUS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

By visiting BATHTUBS PLUS, you agree that the laws of the state of TEXAS, IN THE UNITED STATES OF AMERICA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and BATHTUBS PLUS or its associates.

Any dispute relating in any way to your visit to BATHTUBS PLUS or to products you purchase through BATHTUBS PLUS shall be submitted to confidential arbitration in Houston, Texas, in the United States of America, except that, to the extent you have in any manner violated or threatened to violate BATHTUBS PLUS's intellectual property rights, BATHTUBS PLUS may seek injunctive or other appropriate relief in any state or federal court in the State of Texas, in the United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to BATHTUBS PLUS. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: service@bathtubsplus.com.